While ____ this book, I looked at a variety of changes that had occurred in different fields and found a pattern. Frequently, when I traced the change back to its source, I found an obsessive individual working behind the scenes — a person with vision, drive, integrity of purpose, great persuasive powers, and remarkable stamina. The origin of the modern postal system is a classic example. The system was introduced in England in 1840 by Rowland Hill, a then-unknown British schoolmaster and inventor ____ ideas initially met with hostile opposition and ridicule. Hill had noticed that postal revenues in England failed to increase between 1815 and 1835 although the country's economy had grown considerably. Searching for an explanation, he spent five years on his own time studying the cost structure of mail delivery. Through his analysis, Hill demonstrated that the costs for conveyance of mail were actually minor in comparison with handling and administrative casts. He began thinking about ways to ____ the system and ____ up with the idea of charging a uniform price for all mail in Great Britain (initially a penny for a half ounce) and a prepayment system: an adhesive postage stamp.

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