1) Claire is leading a team project. When they hit a snag, she comes up with a creative solution that helps them complete the project on time. a) Problem solving b) Creativity c) Leadership 2) Jake is responsible for keeping track of inventory at the store. He notices that some items are running low and takes the initiative to order more before they run out. a) Attention to detail b) Initiative c) Responsibility 3) A customer at the café where Emily works is upset because their order was incorrect. Emily listens to their concerns, apologises, and quickly fixes the mistake, making sure the customer leaves happy. a) Communication b) Customer service c) Problem solving 4) Ben is given a task that requires using new software he hasn’t used before. He spends time learning how to use it and completes the task by the deadline. a) IT skills b) Adaptability c) Time management 5) During a busy day at work, Maya notices that one of her colleagues is struggling to keep up with their tasks. She offers to help them finish their work so that they can both meet the deadline. a) Teamwork b) Cooperation c) Initiative 6) Ben works at a hotel. A guest complains about their room, so Ben listens carefully and offers a solution that makes the guest happy. a) Customer service b) Communication c) Problem solving 7) Ethan is asked to lead a team meeting at work. He prepares notes ahead of time and makes sure everyone has a chance to speak during the meeting. a) Leadership b) Orgaanisation c) Presentation 8) Jake works at a supermarket. When he sees a spill in one of the aisles, he immediately cleans it up to prevent any accidents. a) Responsibility b) Cleanliness c) Initiative  9) Lucy is responsible for ordering supplies at her job. She notices that the office is running low on paper and orders more before they run out. a) Attention to detail b) Initiative  c) Resource management 10) Claire is part of a team working on a project. She suggests a new way to organize their tasks, which helps everyone work more efficiently. a) Teamwork b) Problem solving c) Communication

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