front office functions, tasks that involve direct contact with customers, sequence, the order in which actions or steps happen, workflow, the set of steps you follow to complete a task, business process outsourcing, giving part of a company’s work to an external provider, payroll, the process of paying employees their salaries, unauthorized access, access that no one has permission to have, back office functions, internal office tasks that do not involve customers, quality assurance, checking the quality of work or a product, security breaches, problems that involve data or security being compromised, cost savings, a strategy to reduce company expenses, over-dependence, relying too much on one service provider.

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