1) Johnson and Johnson. How can I help you? a) Can you ask him to call me back, please? It's about Friday's meeting. b) It's 8-9-6-5-1. c) Hello. I'd like to speak to Mr. Thomson, please. d) I'll call back at 10. 2) I'm afraid he isn't available at this moment. Can I take a message? a) Excuse me, but tomorrow I have things to do. b) Can you ask him to call me back, please? It's about Friday's meeting. c) Hello. I'd like to speak to Mr. Thomson, please. d) I'll call back at 10. 3) Do you want my help? a) It's 8-9-6-5-1. b) Yes, please. Thanks a lot. c) I'm afraid his line is busy. d) Okay. Name the address.  4) Call back tomorrow, please. a) Okay. Name the address.  b) Hm. All right. Goodbye. c) Sure, it's Mr Sharp. 5) I would like to invite you to our office. a) Can you ask him to call me back, please? It's about Friday's meeting. b) Okay. Name the address.  c) I'm afraid she's not in the office at the moment. 6) Could I speak to Mr. Smith? a) I'm sorry to hear that. What seems to be the problem? b) I'm afraid he is not available now. c) Excuse me, but tomorrow I have things to do. 7) Can you give me his personal number, please? a) I'm afraid she's not in the office at the moment. b) That suits me. Name the address.  c) It's 8-9-6-5-1. 8) Who's calling please? a) Yes, please. I am very grateful to you. b) Hm. All right. Goodbye. c) I'll call back at 10. d) It's Mr Sharp. 9) Hold on a moment, please. a) Okay. b) It's 8-9-6-5-1. c) Sure, it's Mr Sharp. 10) I'm sorry she's still busy. Can you call back later? a) Okay. Name the address.  b) I'm afraid she's not in the office at the moment. c) Hm. All right. Goodbye. 11) I'm ringing to complain about one thing. a) I'm sorry to hear that. What is the problem? b) Sure, it's Mr Sharp. c) I'm afraid his line is busy.

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