"Hotel Cambridge. Good morning." - The telephone is ringing. Answer it, "Hello. This is ... speaking." - You are the caller. Give your name., "May I speak to ... , please?" - Name the person you want to speak to., "Speaking." - The caller asks for you. Indicate that you're on the line., "Who's calling, please?" - Ask for the caller's name., "It's extension 291." - Give the caller the number of the personnel office.", "Hold the line, please." - Ask the caller to wait., "Thank you for calling. Goodbye." - End the call politely., "Could you put me through to ... , please?" - Ask the operator to connect you with someone., "May I take a message?" - Ask if the caller wants to leave some information for someone., "When can I reach him/her?" - Ask when the person you want to speak to will be available., "I'm sorry, he/she is not here at the moment." - Tell the caller your boss isn't in the office., "Sorry, I didn't catch your name?" - Let your caller know your couldn't understand their name.,

Telephoning

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