1) A bag Typically made from plastic polyethylene terephthalate (PET) used to store components that are sensitive to electrostatic discharge a) Antistatic Bag  b) Self-grounding c) ESD Strap d) Faraday Cage e) ESD Mat 2) This step in the troubleshooting process includes questioning the user regarding what they were doing when the problem occurred a) Establish a theory of probable cause b) Establish a plan of action to resolve the problem c) Identify the problem d) Test your theory to determine the actual cause 3) During computer and device disassembly, which is not a CompTIA recommended step? a) Document and label cable and screw locations b) Disconnect power from power supply unit c) Refer to manufacturer resources d) Use the appropriate tools 4) A device worn by the user on their wrist, ankle, or heel and then attach to a ground source away from sensitive internal components a) ESD Mat b) ESD Jacket c) Self-grounding strap d) ESD strap 5) An enclosure that protects components from any electrostatic discharges that occur outside the antistatic bag a) Faraday cage b) ESD Mat c) Static discharge box d) Antistatic cage 6) Step four of the CompTIA troubleshooting is a) Identify the problem b) Establish a plan of action to resolve the problem c) Establish a theory of probable cause d) Verify full system functionality 7) Which of the following actions is the first step in the CompTIA troubleshooting process? a) Conduct internal and external research based on the symptoms b) Establish a theory of probable cause of the problem c) Establish a plan of action to resolve the problem d) Identify the problem 8) Establishing a theory about the probable cause of a problem is a troubleshooting step that requires conducting research based on symptoms and may also involve asking for assistance from a more experienced tech a) True b) False 9) According to troubleshooting theory, when should verification of full system functionality and implementation of applicable preventative measures be performed? a) After documenting the finding, actions, and outcomes b) As the last step in the troubleshooting process c) After implementing the solution d) The first step in the troubleshooting process 10) This step comes after verification of full system functionality and implementation of preventive measures. It is the final step in the CompTIA troubleshooting process a) Documenting the findings, actions, and outcomes b) Establish a plan of action to resolve the problem c) Identify the problem d) Establish a plan of action to resolve the problem 11) The process of identifying and resolving issues within a computer system a) Self-grounding b) Troubleshooting c) Establish a plan of action to resolve the problem d) Identify the problem 12) Which of the following would not help ensure proper re-assembly of a serviced mobile device? a) Using proper hand tools b) Documenting and labeling cables and screws c) Manufacturer documentation as a reference d) Removing dust buildup inside the device case 13) After developing a plan of action to resolve a problem, the next step in a troubleshooting methodology should be to: a) Troubleshoot the problem b) Test the theory to determine problem cause c) Implement the solution d) Conduct research based on the symptoms 14) A POST card is used: a) to troubleshoot computer startup problems b) testing of the NIC port c) troubleshoot Windows error message d) provide system clock and timing 15) Step six of the CompTIA troubleshooting process a) Identify the problem b) Verify full system functionality c) Document findings, actions, and outcome  d) Test your theory to determine actual cause 16) According to the CompTIA troubleshooting method, how is a theory of probable cause established? a) By questioning users regarding what they were doing when the problem occurred b) By finding evidence of what events or errors happened within the system c) By viewing the system logs to see what errors have been reported d) By conducting research based on the symptoms 17) Which CompTIA troubleshooting do we implement preventive measures? a) Establish plan of action b) Verify full system functionality c) Identify the problem d) Document findings, actions, and outcome 18) Defined as the ability of a system or a component to continue operating properly in the event of one or more faults, errors, or failures a) Contingency b) Redundancy c) Replication d) Backup e) Fault Tolerance 19) As a technician, you must troubleshoot a problem, you have already verified full system functionality. Which is your next step? a) Identify the problem b) Establish plan of action c) Document findings, actions, and outcome d) Pack up your tools and leave, close out the job ticket

Chapter Troubleshooting CompTIA 220-1102

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