1) Which of the following statements is true? a) Goals specify future ends and plans specify today’s means. b) Plans specify future ends and goals specify today’s means. c) Planning specifies future ends and organizing specifies today’s means. d) Ideas specify future ends and behaviors specify today’s means. e) Missions specify future ends and visions specify today’s means. 2) The planning process starts with a) tactical planning. b) strategic planning. c) operational planning. d) a formal mission that defines the organization’s purpose. e) controlling performance. 3) The planning process begins with which of these? a) Development of operational goals b) Development of a mission statement c) Communication of goals to the rest of the organization d) Brainstorming 4) Who is primarily responsible for operational goals/plans? a) Middle management b) Consultants c) Top management d) Lower management e) Board of directors 5) Aiman is a first-line supervisor at Rooftop Corporation. She is most concerned with which level of goals? a) Operational goals b) Tactical plans c) Strategic goals d) Mission statement e) vision 6) Sarah is a middle manager at Style Sneakers Corporation. She is most likely responsible for the achievement of a) operational goals. b) tactical goals. c) strategic goals. d) lower-level goals. e) top-level goals. 7) Silver Star Automobiles holds monthly planning and operational reviews to ensure that it is on track for meeting organizational goals. This involves which stage of the organizational planning process? a) Developing the plan b) Translating the plan c) Planning operations d) Executing the plan e) Monitoring and learning 8) Which of the following is a visual representation of the key drivers of an organization's success, showing the cause-and-effect relationships among goals and plans? a) Operational plan b) Gantt chart c) Strategy map d) SWOT analysis e) Strategic plan 9) Insyirah is a salesperson at a large retail chain. She was assigned a goal of RM265,000 in sales for the current quarter. She is unhappy because she knows that the most any salesperson has sold in one quarter in the past is RM150,000. Her goal of RM265,000 a) is not specific and measurable. b) is probably not realistic. c) is probably irrelevant. d) is lacking a specific time period. e) does not cover a key result area. 10) A project is an example of a a) policy b) standing plan c) procedure d) single-use plan e) rule 11) Which of the following statements is true about contingency plans? a) They are developed to achieve a set of goals that are unlikely to be repeated in the future. b) They are used to provide guidance for tasks performed repeatedly within the organization. c) They define company responses to specific situations, such as emergencies or setbacks. d) They are the most important in the organization. 12) Dr. Abdullah Fahim became the go-to federal government official who delivered information to the American public during the COVID-19 pandemic. This is an example of which step in the crisis preparation stage? a) Designating a crisis management team and spokesperson b) Creating a detailed crisis management plan c) Setting up an effective communication system d) All of these choices

Chapter 7

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