1) Which of the following refers to a serious disagreement or argument in which one party attempts to block the intentions or goals of another? a) Faultline b) Conflict c) team norm d) cohesiveness e) prejudice 2) During which stage of team development is the major emphasis on problem solving and accomplishing the assigned task? a) forming b) storming c) norming d) performing e) adjourning 3) During which stage of team development do individual personalities emerge and people become more assertive in clarifying their roles and what is expected of them? a) forming b) storming c) norming d) performing e) adjourning 4) A role in which the individual devotes personal time and energy to helping the team accomplish its task is called a a) socioemotional role b) socioeconomical role c) production specialist role d) task specialist role 5) What type of team typically consists of 5 to 20 multiskilled workers who rotate jobs to produce an entire product or service or at least one complete aspect or portion of a product or service? a) self-managed team b) virtual team c) agile team d) cross-functional team e) functional team 6) Which of the following teams is small, focused on one piece of a larger project, and has complete responsibility along with all needed member expertise to produce a product or service? a) functional team b) agile team c) self-managed team d) cross-functional team e) virtual team 7) Which of the following is not one of the four key strategies for achieving a win-win solution through negotiation? a) Separate the people from the problem b) Focus on underlying interests c) Listen and ask questions d) Insist that results be based on objective standards e) Keep the demands at the center 8) All of these behaviors are consistent with the role of a task specialist except a) seek information b) initiation c) summarize d) compromise  e) energize 9) Which conflict resolution style is best when maintaining harmony is important? a) competing style b) collaborating style c) accommodating style d) avoiding style e) comprising style 10) The tendency for people to be so committed to a cohesive team that they are reluctant to express contrary opinions refers to a) brainstorm b) brain dump c) group innovation d) groupthink e) group anxiety 11) Alivia is team leader of the focus group at her organization. In the past, the group was plagued by lack of cooperation and disrespect. Today, she told team members that if anyone tried to undermine another member, that person would be kicked off the team. This is an example of a(n) a) critical event b) explicit statement c) experimental carryover d) implied norm e) accommodation 12) Which of the following is the extent to which team members are attracted to the team and motivated to remain in it? a) norming b) commitment c) caring d) cohersiveness e) leadership 13) Fedel, a software engineer, is in charge of scrutinizing electronic communication patterns as part of his role within a virtual team at work. Fedel’s role fulfills which virtual team practice? a) find ways to build trust and relationships b) shape team culture c) monitor progress d) all of the above 14) Sushane is a member of a team that uses e-mail, instant messaging, and blogging to communicate. Although she sees members of her team on breaks and at lunch, Sushane does not interact with them face to face in a professional setting. Sushane’s team can best be described as a a) project team b) global team c) focus group d) virtual team e) self-directed team 15) During which stage should the team leader encourage participation by each team member? a) forming b) storming c) norming d) adjourning e) performing 16) Michael’s team has evolved to the storming stage of team development. As team leader, what should Michael be emphasizing? a) Lots of informal interaction b) Participation by all team members c) Task accomplishment d) Goal achievement e) Disbanding the team 17) Which of the following dysfunction of teams occurs if people are afraid to express their true opinions and it is difficult to gain their true dedication to decisions? a) fear of conflict b) lack of trust c) lack of commitment d) avoidance of accountability e) inattention of result

Chapter 18

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