Interviewer: Tell us about your job, Dennis. Dennis Stuart: I love it! I work in a large hotel near a beautiful beach. Interviewer: Who usually ____ the hotel? Dennis Stuart: We have visitors from all over the world. Interviewer: So, ____ speak many foreign languages? Dennis Stuart: Yes, four languages besides English. I ____ to communicate clearly and quickly. I can’t stop and check a dictionary if a guest ____ for an answer! Interviewer: ____ taking any courses at the moment? Dennis Stuart: Yes, I’ve started taking an IT course to help me, because more and more of our work is online. Interviewer: And what ____ if there are problems with the guests?. Dennis Stuart: Sometimes guests complain when they aren’t pleased about something. Good communications skills are extremely important in hotel work - my job ____ on them. We have to listen and respond carefully without arguing. We certainly don’t want guests to leave the hotel feeling unhappy, so we ____ our skills to find an answer to every problem. I’ts a challenge, but it’s not impossible.

Missing Words 1

oleh
Cetakan
Benamkan

Papan mata

Gaya visual

Pilihan

Tukar templat

Pulihkan autosimpan: ?