1) Choose Five-step process for ethical analysiss processes  a) Identify and clearly describe the facts. b) Identify the businessprocess c) Identify the stakeholders. d) Identify the options that you can reasonably take. e) Identify the potential consequences of your options.Serve operational managers and staff f) Define the conflict or dilemma and identify the higher-order values involved. 2) Candidate Ethical Principles include a) Do unto others as you would have them do unto you b) Take the action that achieves the higher or greater value c) If an action cannot be taken repeatedly, it is not right to take at all d) Provide answers to routine questions with predefined procedure for answering them e) Typically have little analytic capability 3) Decision support systems a) Serve middle management b) Support non-routine decision making c) Model driven D S S d) Support senior management e) Requiring judgment, evaluation, and insight 4) Executive Support Systems a) Serve middle management b) Support non-routine decision making c) Model driven D S S d) Support senior management e) Requiring judgment, evaluation, and insight 5) Enterprise Systems a) Integrate data from key business processes into single system b) Manage relationships with suppliers, purchasing firms, distributors, and logistics companies. c) Coordinate business processes that deal with customers in sales, marketing, and customer service d) Manage processes for capturing and applying knowledge and expertise 6) Supply Chain Management (S C M) SystemsEnterprise Systems a) Integrate data from key business processes into single system b) Manage relationships with suppliers, purchasing firms, distributors, and logistics companies. c) Coordinate business processes that deal with customers in sales, marketing, and customer service d) Manage processes for capturing and applying knowledge and expertise 7) Supply Chain Management (S C M) SystemsEnterprise Systems a) Integrate data from key business processes into single system b) Manage relationships with suppliers, purchasing firms, distributors, and logistics companies. c) Coordinate business processes that deal with customers in sales, marketing, and customer service d) Manage processes for capturing and applying knowledge and expertise 8) Customer Relationship Management (CRM) Systems a) Integrate data from key business processes into single system b) Manage relationships with suppliers, purchasing firms, distributors, and logistics companies. c) Coordinate business processes that deal with customers in sales, marketing, and customer service d) Manage processes for capturing and applying knowledge and expertise 9) Customer Knowledge Management Systems (KMS)elationship Management (CRM) Systems a) Integrate data from key business processes into single system b) Manage relationships with suppliers, purchasing firms, distributors, and logistics companies. c) Coordinate business processes that deal with customers in sales, marketing, and customer service d) Manage processes for capturing and applying knowledge and expertise

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