1) Explaining the features and benefits a) The main benefit is … b) The new system will process data much faster. c) I'm not convinced that ... 2) Comparing services and systems a) Will it allow me to check in? b) It's significantly more accurate. c) One of the problems is that it's a bit less secure. 3) Asking questions and expressing concerns a) What happens if …? b) That's a good question. c) But wouldn't that require me to create a new password?? 4) Handling questions and concerns a) I have a question, too. b) That's true; however, … c) It'll enable you to clock in. 5) Explaining the features and benefits a) It'll make it easier to create a password. b) It'll let you find useful information. c) That's a good question. 6) Handling questions and concerns a) It might seem a bit slower but in fact ... b) I'm sure you'll find it much handier. c) Another useful feature is ... 7) Asking questions and expressing concerns a) The new system will process data much faster. b) I'm not convinced that it's more user-friendly. c) Will it allow me to check in?

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