Introducing/explaining a problem: There seems to be a mistake.., You've charged us for... but, I'm afraid...., Making a request: Would you mind...?, Could you (possibly)...?, I'd like to ..., please, Responding to an apology: Don't worry about it, It's not your fault, It's all fine, Making an apology: I do apologise, I'm (terribly) sorry, It's all my fault,

Explaining and dealing with problems

Papan mata

Gaya visual

Pilihan

Tukar templat

Pulihkan autosimpan: ?