declaring a problem: I seem to have a problem., it looks like we have a serious problem, It looks like you have..., finding out more details: Can you be a bit more specific?, Are you saying...?, Have you tried...?, What about....?, I don't suppose you...?, diagnosing a problem: sounds like you may have..., It could have something to do with..., I'm not sure it's...., In that case it's probably..., making a suggestion: The best thing would be to..., what I suggest is that..., Why don’t you try....?, accepting a suggestion: Right, that makes sense. , Yes, that could work., rejecting a suggestion: I’m not sure about that idea., I can see one or two problems with that idea., taking action: I’ll send down..., I’ll come over., I’ll get on to our suppliers right away.,

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