YES: Listen attentively, Apologise, Ask questions to find out the facts, Find a solution, Get the guest's agreement to the solution , Solve the problem, NO: Get upset or angry, Interrupt the guest, Blame others for the problem, Blame the guest, Argue with the guest, Justify the situation,

Papan mata

Gaya visual

Pilihan

Tukar templat

Pulihkan autosimpan: ?