Hello, Andrea speaking, Thank you for calling our office, You're through to Andrea, If you know the extension number you require, please dial now, What can I help you with today?, What can we do for you?, I'm ringing about our heating, I was ringing to see if it was still available, I was just ringing to wish you happy birthday, Please hold the line while I put you through, I have a problem and I wondered if you would come and have a look,

English in action - making a phonecall B1+

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