1) What is meant by diversity in the context of customer service? 2) How does cultural diversity differ from racial diversity? 3) What is the Platinum Rule and how does it apply to customer service? 4) Why is it important to be aware of verbal and nonverbal cues when dealing with diverse customers? 5) What are some cultural values that can influence customer behavior? 6) Explain the difference between monochronic and polychronic time orientation. 7) How can customer service professionals effectively serve customers with language difference? 8) What considerations should be made when serving customers with disabilities? 9) What strategies are recommended when interacting with elderly customers? 10) How can nonverbal gestures be misinterpreted across cultures, and why is this important?

CHAPTER 8

oleh
Cetakan
Benamkan

Papan mata

Gaya visual

Pilihan

Tukar templat

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