1) "The hotel staff were incredibly friendly and went out of their way to help us." a) Positive b) Neutral c) Negative 2) "The room was dirty, and the air conditioner didn’t work." a) Positive b) Neutral c) Negative 3) "The hotel is located 2 km from the city center." a) Positive b) Neutral c) Negative 4) "We had an amazing view of the beach from our balcony." a) Positive b) Neutral c) Negative 5) "Breakfast was cold and tasteless, and the service was slow." a) Positive b) Neutral c) Negative

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