Would you be so kind and put me - through to Mr Jones, Please hold on a minute, I’ll be - right back., I’ll put you on hold. - Please don’t hang up., Sorry about this, I need to - put the phone down for a second., Sorry, I didn’t quite catch that. - Can you spell it for me?, Could you repeat - what you said?, Sorry, can you say it again? - I can’t hear you very well, Have a nice - day!,

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