why is the shampoo and scalp service considered one of the most important parts of a salon visit?  - allows the cosmetologists to show professionalsm while assessing the condition of the hair and scalp, when should preform a client consultation and what is the main purpose? - it should be preformed before any service begins, its purpose is to learn about the clients hair scalp and lifestyle and how they want their hair so you can choose the right products and service  , two questions you might ask during a hair and scalp consultation - 1. " what products do you currently use on your hair and scalp?" 2. " have you had any chemical services ?", name one scalp or skin condition that would require you to refuse the service and refer the client to a physician  - any sign of infection , why is it important to ask the client uses heavy oils, butters, or "natural" products of their hair and scalp?  - because heavy oils or butters an cause build up that affects how shampoo conditioner or chemical services work , what are the three parts of the three-part service procedure ? - pre-service , service , post-service , what is one important task you must complete during the pre-service part? - clean and disinfect tools and set up the workstation , why should the shampoo cape never touch the clients skin directly?  - to prevent irritation and maintain sanitation by using a towel or neck strip as a barrier , how often should draping capes and towels be laundered - after every Client, what is the main difference between shampoo draping and styling draping ? - shampoo uses towels and a cape to protect the client from water and shampoo. styling uses a light neck strip and cape so the hair can fall freely for cutting or styling., why should hair usually be brushed before a shampoo service - to remove tangles dirt and product buildup to stimulate the scalp ., when should you NOT brush or vigorously massage the scalp before a service? - before chemical services , what tool is best before detangling wet curly hair  - wide tooth comb , how do natural bristle brushes benifit the hair - they help remove dirt and distribute natural oils from the scalp along the hair shaft adding shine , define "effleurage" in a scalp massage - a light stroking movement in a circular motion , define petrissage in scalp massage - kneading lifting or squeezing movement , list 2 benefits of a proper scalp massage during a shampoo or conditioning service - increases blood circulation , relaxing , reduces stress, how is a dry scalp treatment different from a oily scalp treatment - dry scalp uses moisturizing products or heat and steam for penetration, oily scalp removing excess oil may include astringent lotions , what is "hard water " - contains high levels of minerals such as a calcium and magnesium, what is clarifying shampoo used for - to remove heavy buildup, oils or minerals , what type of shampoo is best for a client wth oily hair and scalp - a balancing shampoo made for oily hair , why is a moisturizing or conditioning shampoo recommended for dry brittle hair - adds moisture and helps soften hair shaft , how do conditioners protect and improve the hair - add moisture , smooth cuticle , protective coating that helps breakage and tangles , what is humectant and why is it used in hair products - and ingredient that attracts and holds moisture , what dose ph measure in hair products and why is it important - measures how acidic or alkaline a product is , why is it important to fully rinse shampoo before applying conditioner - it can dry the hair and stop the conditioner from fully penetrating , correct water temp for most shampoo services - use warm water , why should you avoid getting shampoo or conditioner in the clients eyes or ears - it can cause irritation burning or discomfort , what is the purpose of a leave in conditioner - to provide ongoing moisture detangling and protection without being rinsed out , why should a cosmotologist reat product labes and manufactures directions - to make sure the product is being used safe and properly , what should you do if you notice open sores or broken skin on the clients scalp while shampooing   - stop the service do not continue shampooing refer client to a physician , why is it important to keep the shampoo area clean and drying between clients - to prevent slips, falls , and the spread of bacteria or fungi , what is cross contamination and how can It happen during a service prep - the spread of germs, it can happen in capes, towels, or brushes if not properly disinfected , why should clean and used towels be in separate containers - to make sure the dirty dose not touch or contaminate the clean ones , why is it important to explain eash step of the shampoo service to your client - it helps the client feel comfortable , builds trust, and shows professionalism , what is home care and why should it be discussed at the end a service - home care means the products and routines the client uses at home to maintain their hair and scalp, give an example of a professional recommendation u might make after a shampoo and scalp analysis - suggest a moisturizing shampoo and conditioner for dry hair , how can your body posture and ergonomics during a shampooing affect your career   - it can lead to back neck and shoulder injuries , why do you check in with the client about the water temp during the shampoo - because each client has a different comfort level and water that feels ok to you might not be ok to them , describe 1 way you can create a relaxing experience for the client during the shampoo and scalp massage - use slow smooth massage movements and a calm voice ,

chapter 10

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