rapport - a friendly, trusting relationship, no-no - to do something to help people relax, especially when they first do something or meet someone, engage in (something) - to take part in (something), e.g. a conversation, interaction - the act of doing things with other people, such as talking, casual friend - a person you like, but you don't know each other very well, robotic - acting like a machine (without much personality, colleague - someone you work with,

Small Talk

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