1) Which are examples of written communication methods?  a) Internal emails sent from your colleague. b) A telephone call to support a problem. c) A formal letter to a customer complaint. d) A poster displaying a promotion. e) Live chat on the company website. f) A feedback forum on Trust Pilot.   2) Which best describes an internal customer? a) Someone calling into the store to make a purchase. b) Someone who's paid by the business and works in HR.  c) Someone who works with you on your department.  d) Someone who is loyal to the business, making purchases every week. e) An individual who receives a pay slip from the business each month.   f) Mrs Smith buying school uniform for her daughters first day at school. 3) Interpersonal skills are the combination of? a) Self-awareness b) The ability to make informed choices. c) Excellent communication skills d) The ability to relate to others in a way that creates trust and understanding e) The way we walk and talk. f) The ability to problem solve.  4) When communication channels are open and positive in a team, you will see an increase in......   a) Motivation. b) Productivity. c) Sales. d) Self esteem. e) Personal performance. f) Profits. 5) How are you feeling now the session is over? a) Motivated. b) Confused. c) Its raised my confidence.   d) I'm finding it easier to interact in the session. e) I want some additional help. f) I'm looking forward to the next session.

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