Customer: Can I have a look at this silver chain?, How much do you charge for delivery?, Excuse me, do you work in this department?, Can I return it if I don't like it?, I was looking for something lighter., Shop assistant: Let me see if it's in stock., It's in the sale., It's reduced, actually. It's got 20 per cent off., What's the reference number or the model name?, We accept payment by credit card or in cash. ,

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