First of all, it's essential to check that the caller is the owner of the credit card., We need to make sure they are not using their partner's card, for example., So you're saying we can refuse to take an order?, You must ask for the last three digits of the number., The point is to get their contact info., Basically, the way it works is that the manager can have a meeting with two clients at once., What you have to do is to verify there were no problems with the order., The key thing is to work in little steps., It's a good idea to ask for a contact number, too.,

Explaining procedures

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