1) _____State the room service department and greet the caller. a) 3 b) 5 c) 2 d) 1 2) _____Take the order of the customer. a) 2 b) 3 c) 1 d) 4 3) _____Ask the guest for the time of the delivery of the food and how the guest wanted to settle his/her bill (is it in cash, credit card or charge to the account.) a) 3 b) 5 c) 2 d) 4 4) _____Thank you and bid goodbye. a) 6 b) 4 c) 5 d) 1 5) _____Answer the telephone on the first ring. a) 2 b) 4 c) 1 d) 3 6) _____Get the caller’s room number and full name of the caller. a) 3 b) 1 c) 5 d) 4

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