Aggressive: Persistently interrupt and/or dominate conversations, Demand actions and use guilt to get what you want, Refuse in a forceful manner and use guilt to justify actions, Dismiss issues or always believe you are right, Tend to show very strong negative and positive emotions, Become defensive or blame others when mistakes are highlighted, Very focussed on themselves and don't care about others' feelings, Passive: Not comfortable with initiating or ending communication Indecisive, indirect and under confident , See asking for help as embarrassing or a sign of weakness, Find it difficult to say 'no' when asked to do something, Prefer to ignore or not confront issues, Not comfortable with expressing negative and positive emotions, Feeling overly guilty about making mistakes, Overly self-aware and don't notice others' feelings and emotions, Assertive: Comfortable with initiating or ending conversations, Able and willing to ask for support from others, Comfortable about saying 'no', Addresses issues that bother or affect you, Open about making mistakes, Secure about being able to express both negative and positive emotions, Self-aware and can empathise with others,
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Aggressive, Passive or Assertive?
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Business Writing 2
Business Writing Essentials
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