1) Why do you think is important to anticipate our selling partner's additional concerns in every contact? a) To prevent re-opens. b) To go above and beyond for our partners. c) To end the contacts as soon as posible. d) To be able to final word cases since an accurate resolution is already provided. e) To nail those ATMs. 2) What are some resources that we have to share with the selling partners to educate them regarding future concerns? a) Help pages b) Seller University Videos c) Blurbs d) Surveys e) Forums 3) What are good practices to include in every contact to prevent reopens? a) Send the blurb without any modifications b) Send a recap email only thanking the seller for his call c) Anticipates SP questions/related problems d) Provides education and self-service options (if applicable) 4) Which of the following phrases are something that we can use to demonstrate problem solving skills? a) This matter is being forwarded to our internal team for further investigation. We will be sure to notify you as soon as we receive an update. b) It might be a technical issue, try again later. c) In addition to your initial query, we suggest you change the “gl_product_group_type” of your product since right now it is under “gl_toy” which is causing the system to recognize your product as a toy. d) I’ve never head of this problem, so I don’t know. 5) Is our responsibility to educate the selling partners even if they haven't read the policies previous to start selling on Amazon. a) True. b) False.

Demonstrate problem solving skills

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