RETURNING GOODS: Could you help me, please?, It was a present but (I don't really like it)?, I'd like a refund., I'd like to exchange it for something else., I'd like to return (this clock)?, I've changed my mind., MAKING COMPLAINTS: I've been here for a very long time. , Your sales assistant hasn't been very helpful., I'd like to make a complaint., Could I speak to the manager, please?, It doesn't work., This isn't what I order., WHAT SHOP STAFF SAY: Do you have a receipt?, I'll give you a refund., I'll replace it immediately., I'll ask someone to look that for you right away., I'm terribly sorry., SOUNDING POLITE: It's not very (adult)., It's a bit (ugly).,

INTERMEDIATE 4 - UNIT 10 - 10C - RETURNING GOODS AND MAKING COMPLAINTS

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