Prepare - Anticipate the questions you’ll be asked and prepare the answers, Set the ground rules - E.g. One question per person, ask questions rather than state opinions, set time limit, Thank the person for the question - This gives you time to process the question so you can give a good answer, Paraphrase the question - You confirm you’ve understood the question and make sure the rest of audience has heard the question., Answer the question - Address the entire audience when you answer, not only the person who asked the question., Confirm you have answered the question - This brings the question to a close in a calm and confident way.,

Q&A: Six steps

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