TAKE ACTION TO MAXIMIZE YOUR POTENTIAL Help others find common ground through practical solutions. • Build a network of people with different perspectives whom you can rely on when you need expertise. Your ____ to other ____ will help you learn.• Increase unity by increasing the number of voices. When people are arguing, ask others to share their thoughts. You are more ____ to find areas where all parties can agree when you have more perspectives.• ____ your talents by taking a conflict-resolution course. The skills and knowledge you gain will combine with your talents to create a ____ conflicts.• Avoid roles, situations and environments that require you to confront people every day. For example, making sales based on cold calls or ____ classes or workplaces will likely frustrate and upset you.• Emphasize the value of ____ consensus when you work with others. Help them see the practical side of things. This is often the starting point of agreement. WATCH OUT FOR BLIND SPOTS• In your desire to move conversations toward practical and ____, you may frustrate those who want to share ____ and opinions. Allow others to express their ideas ____ before bringing them back to the task at hand.• You may instinctively ____ confrontational situations and try to suppress others from____ their ideas and emotions. Recognize and accept that there will be times when conflict is ____ and that some people will revel in it.

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