Emily: Hey, Pete! I heard you had a big argument with Mark at the party last night. What happened? Pete: Yeah...it was really embarrassing. I think he misunderstood what I said and completely lost it. Could you maybe help me ____ between us? Emily: Of course. I'm happy to ____ any misunderstanding. So tell me what happened. Pete: You know how we always have these debates on which is better - coffee or tea? Well, Mark brought that topic up and I jokingly said "coffee is for people who can't handle proper tea". But I didn't mean it in a rude way at all. It's just our usual banter. Then Mark got really upset and started yelling at me about how everyone has different tastes and we should respect that. It was so awkward. Emily: Oh no. I see where the misunderstanding happened now. Maybe if I talked to him, we could resolve this issue. I'll ____ a solution for sure. Pete: Thanks Emily. I don't want things to be weird between us, especially since we're coworkers. Emily: No problem. I'll make sure to apologize on your behalf too. Sometimes it helps ____ when trying to get around an issue.

Problem Solving dialogue

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