Attentive - staff listen and patiently handle guests’ requests, Friendly - staff make guests feel welcome and go the extra mile to help, Helpful - staff give advice and offer solutions, rude - staff have bad manners and aren’t polite, Inattentive - don’t listen to people or respond to their requests, spotless - When a room is at its ultimate level of cleanliness, untidy - room is messy and not very organised, stained - surfaces like carpets or sheets have unremovable marks, spacious - room, allowing to move freely and relax., cramped - room is small and offers little room to move, old-fashioned - a place or furnishings that are not of recent style and probably need changing., modern - keeps up with contemporary design trends, creating a fresh atmosphere, tatty - uncomfortable, overused - having been used a lot, Convenient - a place has everything guests need, affordable - the price is fair and easy to afford, overpriced - expensive and has poor value for money, bland - has little taste or flavour, disappointing - not as good as we thought it would be and has, therefore, left us with a negative impression., firm - solid and not too soft,

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