1) Have you ever had a bad experience at a restaurant in the United States? What happened? 2) What do you do when you have a problem at a restaurant? 3) Think of a memorable experience you had staying at a hotel, hostel, or Airbnb. Was it a good experience or bad experience? Explain. 4) Have you ever had trouble communicating or explaining a problem to someone working in customer service? Explain. 5) How is fixing a problem in a service situation different in the U.S. than in your own country? Explain. 6) If you have worked in the U.S., have you ever had to solve a problem with a customer or client? What happened? Explain. 7) What do you do when you have a problem at a store or supermarket? 8) Have you ever had to speak to someone on the phone to solve a customer service issue? What happened? Was it more difficult that speaking in person or easier? Why?

Customer Service Discussion Warm Up

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