A: Mr Thomas? Welcome to customersFirst! Very nice to meet you. B: Good to meet you too, Mrs Brightman. A: Did you have any problems finding us? B: Not at all. Your directions were fine. A: Good. So, let’s get started and talk about the customer care manager job. I can see from your ____ 1 that you’ve got excellent ____ 2 and a very good background in customer care. First, why did you decide to work in customer service? B: Well, I really like direct ____ 3 with people. I think I’m ____ 4 at dealing with all kinds of situations with customers. A. So, what qualities and ____ 5 could you to bring to customer care? B: Well, I like talking to people; I’m really ____ 6. Also, I can organize and manage teams well. A: OK. Do you like dealing with staff and customers? B: Oh, yes. I like working with other people. And I’m a good ____ 7 solver. I like finding creative ____ 8. A: This job really needs someone who can do more than one thing at the same time. Is that something you can do? A: Of course. I’m very comfortable with ____ 9. B: And are you good at customer ____ 10? A: Definitely. I always do my best to make sure the customer is ____ 11 B: That’s exactly the kind of person we need for this job. So, what do you do in your ____ 12 time? A: I ____ 13 playing tennis and going to classical music concerts. B: Really? I like tennis and classical music too. A: Well, we all need lots of ____ 14 outside work if we want to have a good work-life balance. B: Yes, I think so too. Well, Mr Thomas, I think you are an excellent ____ 15 for the position. As you know, there are a number of other ...

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