Identifying Emotion Changes: Why it's important: Noticing when their card changes helps you understand how they feel., How to Do This Step: State that something changed., What happens if I don't do this step: You might not know if they're upset or need help., Finding the Cause: Why it's important: Knowing why their card changed helps you figure out how to help them., How do I do this step: Ask why their card changed or say what happened before., What happens if I don't do this step: You might not understand why they're upset or know how to make things better., Showing Empathy: Why it's important: Asking how they feel shows that you care about them., How do I do this step: Ask them how they're feeling., What happens if I don't do this step: They might think you don't care about their feelings., Identifying Others' Feelings: Why it's important: Saying what they felt shows that you understand them., How do I do this step: Say what they felt and why., What happens if I don't do this step: They might feel like you're not listening to them., Finding a Solution: When we solve problems, it helps everyone feel happier and enjoy time together., What happens if I don't do this step: The problem might not get solved and they might still feel upset., How do I do this step: Think of ways to make things better or ask if you can help.,

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