1) What should good service look like? a) Shrewd, doesn't speak well. b) Looks neat and qualified. c) has a behavior without manners d) Raise your voice with users when they are dissatisfied. 2) Which service is the most eloquent? a) Food stall trade b) Hiring, hiring c) Call center d) Buying land or buildings. 3) What should service providers dress like? a) Dress flashily. b) Costumes that look old and worn out look outdated. c) The shirt is torn and frayed. d) Dress in a neat and polite uniform. 4) If a customer needs help, what should they do? a) Ask the customer b) Make a face c) Just walk past. d) Don't talk to me. 5) What characteristics should service employees have? a) Make a face b) Recommend products c) Ignore customers d) Chat and play with employees together 6) What should service work do when customers enter the store? a) Standing and playing on the phone b) Stand still. c) Speak and invite customers d) not interested 7) What are the duties of service personnel? a) Welcoming customers b) Standing and playing on the phone c) Just stand there. d) Ignore customers 8) If there are no products that customers want, what should employees do? a) not interested b) Make a face c) Apologize to the customer d) express dissatisfaction 9) If an employee bumps into a customer, what should they do? a) Expressing dissatisfaction b) I just walked away. c) Make a clear face at the customer d) Hurry and apologize to the customer. 10) If a customer is dissatisfied with the service, what should we say to the customer? a) Apologize to the b) keep quiet c) Don't say anything. d) showing dissatisfaction 11) How should employees care about customers? a) not interested b) using phone c) Stand and play d) Keep inquiring and taking care of 12) If a customer asks about the price, what should the employee do? a) Tell the price to the customer b) Standing and talking with co-workers c) not interested d) Standing and playing on the phone 13) When a customer forgets an employee, what should you do? a) Tell your co-worker to keep it. b) not interested c) Keep it for yourself. d) Hurry and take it back. 14) If a customer gives a tip to a staff member, what should you do? a) Accept it without saying anything. b) refuse c) Thank you customer d) not interested 15) When a customer leaves a deposit, how should employees behave? a) not interested b) Just put it aside and ignore it. c) Secretly searching for customers d) Keep it in a safe place.

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