1) What is the minimum number of quotes to be sent to every client? a) 3 b) 2 c) 10 d) 1 2) If Pax is not picking your call- when can you cut the call? a) At the 10th second b) At the 35th second c) After a minute d) Never cut the call. Hold the call until the ring stops. 3) After you pick a BQ lead - how long will it stay with you? a) Forever :) b) 72hrs c) 24hrs d) 3hrs 4) Two most common mistakes agents make during FUP? (2 answers) a) Missing the 2nd call on first day b) 2nd day FUP and 3rd day FUP c) Not sending VM d) Not sending 3 PQs 5) What is included in the 2nd and 3rd day FUP? a) 2 calls with at least one hour gap + 3 PQs via mail b) 2 calls with at least one hour gap + 3 PQs via mail + freeform c) 2 calls with at least one hour gap + 2 PQs via mail + freeform d) 1 call + 3 PQs via mail 6) How many VMs are neccesary to be sent in a day? a) One VM for each call b) One c) Two d) Only one VM. To be sent on the 1st day of FUP

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