Buddy system - when a member of staff is paired up with a more experienced member of staff at the same level, Mentor system - when a member of staff is paired up with a more senior member of staff, Random check - when a supervisor selects a random piece of work to check , Sample check - when a supervisor checks some but not all of an employees work, Double check - when a supervisor repeats an employees task to check if the results are the same, Gantt chart - planned progress is shown against actual progress on a timeline , Action plan - used to check if tasks have been completed by their due date, Appraisal - an annual review meeting between an employee and manager to discuss the employee’s progress, goals and concerns, Mystery shopper - they act as a real customer and feed back to the business on the employee’s performance,

Monitoring and evaluating progress

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