1) refers to evaluative statements or judgments concerning objects, people, or events. a) Attitude b) Appearance c) Performance d) Behavior 2) Attitudes are favorable or unfavorable evaluative statements about objects, people, or events a) FALSE b) TRUE 3) Which one is NOTof the components of an attitude? a) cognition b) affect c) intention d) behavior 4) positive feeling about one's job a) Job satisfaction b) Picketing c) Job happiness d) Job design 5) Employees' beliefs in the degree to which they influence their work environment a) organizational commitment b) secondary action c) psychological empowerment d) primary action 6) An individual's involvement with work he or she does is known as employee engagement. a) FALSE b) TRUE 7) She is planning to quit her job and find a new position with another competitor bank. Her action represents the ________ response a) Voice b) neglect c) loyal d) exit 8) Steve Werner is unhappy with his job and takes every possible vacation and sick day to avoid going to work. In addition, whenever he goes to work, he shows up late and skips important meetings. Werner is expressing his dissatisfaction through the loyalty response a) FALSE b) TRUE

Topic 4

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