This is beyond belief!, Where on earth did you get this from?, I'm lost for words., It's terribly disgraceful., I'm calling to express my dissatisfaction., Words cannot express my anger., It's totally unacceptable., Apology not accepted., It is out of line., There's no need to raise your voice., You've got no right to...., You owe me an apology., You've failed to fulfill your responsibility., Don't you think you should take full responsibility?, I have every intention of investigating this matter., You can have my assurance that it won't happen again., I can assure you that it won't happen again., I'd appreciate it if you could give me a replacement.,

L12 -Unit (9)_ Functional Language

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