1) I can’t open the attachment. a) Describe a problem b) Make a recommendation c) Solve the problem 2) Maybe you need to update it. a) Solve the problem b) Make a recommendation c) Describe a problem 3) Yes, that works. a) Solve the problem b) Describe a problem c) Make a recommendation 4) It keeps crashing. a) Describe a problem b) Solve the problem c) Make a recommendation 5) Have you checked the connection? a) Make a recommendation b) Describe a problem c) Solve the problem 6) The wifi isn’t working. a) Solve the problem b) Describe a problem c) Make a recommendation 7) Try turning it off and on again. a) Make a recommendation b) Solve the problem c) Describe a problem 8) Yes, it’s working now. a) Describe a problem b) Make a recommendation c) Solve the problem 9) Every time I log in, it freezes. a) Solve the problem b) Make a recommendation c) Describe a problem 10) There’s a problem with the printer. a) Describe a problem b) Solve the problem c) Make a recommendation 11) Have you tried restarting it? a) Make a recommendation b) Describe a problem c) Solve the problem 12) It won’t save the file. a) Make a recommendation b) Describe a problem c) Solve the problem 13) Yes, I’ll try that. a) Solve the problem b) Describe a problem c) Make a recommendation 14) I think it’s broken. a) Describe a problem b) Make a recommendation c) Solve the problem 15) It sometimes works if you refresh the page. a) Make a recommendation b) Solve the problem c) Describe a problem

Technical problems - Functions (B1)

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