Woman: Hello, how can I help you?, Matt: Hi. I'd like to return this mp3 player. , Woman: What seems to be the problem?, Matt: It's scratched. , Woman: When did you buy it?, Matt: Three days ago., Woman: Have you got any receipt?, Matt: Yes, here it is. , Woman: Ok. Do you want to choose another mp3 player?, Matt: I would like a refund, please. Thanks.

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