I'm calling about the report you sent us. - Stating the purpose, I'm sorry I didn't catch that. - You couldn't hear the other person, We've got an appointment for 10, but something's come up. - Change of plans, Can I ring you back in 10 minutes? - Returning a call, Could we meet on Monday at 10.30? - Making an arrangement, Is 9:30 OK/ convenient? - Suggesting a time to meet, Could we fix another time? - Asking to change an arrangement, Sorry, I'm very busy then. - You are not available, Good. So, I'll see you on the 8th - Closing, This is KH (speaking ). - Introducing oneself,

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