Professional : Completing attendance records/registers, Following an organisation's code of conduct, Establishing ground rules, Maintaining records and confidentiality, Standardising practice with others, Ensuring the layout of the room is suitable, Carrying out risk assessment and minimise hazards, Ensuring the room is tidy before and after use, Give adequate breaks at appropriate times, Identifying 'points of referral', Not professional : Becoming 'too friendly' with learners, Providing learners with a personal phone contact , Regularly arriving late , Disclosing information which should be kept confidential, Ignoring challenging behaviour, Using a 'one-sized fits all approach',

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