1) Telecommunication a) ISO b) Internal and External c) FCC d) The end users of our products 2) "must be quality" and "attractive quality" a) Internal and External b) The end users of our products c) Special and Common d) Dimension of Quality 3) Types of Customers a) FCC b) ISO c) Internal and External d) Dimension of Quality 4) Medical Devices a) FCC b) FDA c) The end users of our products d) Special and Common 5) External Custrmer a) The end users of our products b) Special and Common c) Internal and External d) NRC 6) 9000, International Standards a) ISO b) NRC c) Dimension of Quality d) FDA 7) nuclear power a) NRC b) Special and Common c) FCC d) Internal and External 8) Types of Causes a) NRC b) FCC c) Special and Common d) ISO

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