Have you ever experienced slow delivery when purchasing products online, and how did it impact your satisfaction with the overall shopping experience?, Can you share a specific instance where you received a faulty product, and how did the company handle your complaint?, Have you ever felt deceived by broken promises made by a company, and how did it affect your trust in their products or services?, What's your worst experience with poor customer service, and how did it influence your perception of the brand?, How important is effective communication to you when dealing with a company, and have you ever encountered situations where the lack of communication was a significant issue?, Can you recall an encounter with rude staff while shopping or seeking assistance, and how did it impact your overall impression of the business?, Have you ever felt pressured by aggressive salespeople, and did it affect your decision to make a purchase?, What's your experience with billing disputes, and how efficiently were they resolved by the company?, How do you handle cold calls from companies, and have you ever felt bothered or annoyed by them?, Share an instance where you felt misled by false advertising, and how did it affect your perception of the product or service in question?.

Roadmap B2 2C speaking

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