What is the Cash Back Loyalty Reward? - A reward program that gives customers cash back based on their energy usage., Where can agents find Cash Back information? - In the customer Story under Reward Summary., How does the customer receive the Chas Back reward? - Through a prepaid card mailed to the customer's address., When should the customer receive their Cash Back card? - By the end of February of the payout year., What information can be seen in the CDash Back summary? - Eligibility status, payout amount, and yearly reward details., What should the agent do if the customer hasn't received the card? - Verify the address and provide the Cash Back support contact information.,

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