1) Workplace conflict may be between a) Siblings b) Supervisors & Subordinates c) Neighbours d) Co-workers e) Providers & Clients f) Family members 2) The aim of Conflict management is a) To stop a fight b) To get your own way  c) To get someone to calm down  d) To reach a peaceful resolution e) To begin to de-escalate a situation f) To collaborate effectively 3) To improve my conflict management abilities I need to a) Listen effectively b) Express myself clearly c) Identify specific points of disagreement d) Express your own needs clearly e) refocus my perspective f) Make sure I get my point across 4) What are the 5 aspects of the Thomas -Kilmann Conflict resolution model. a) Accommodating  b) Reflecting c) Competing d) Compromising e) Avoiding f) Collaborating 5) Which of these are part of the 5 R's a) Reflecting b) Reframing c) Resolution d) Reconciling  e) Reputation f) Risk

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