1) Thanks for your help/ for calling. a) Asking to speak to someone b) Identifying the caller/person called c) Giving a reason for the call d) Saying the person is/isn't free e) Leaving a message f) Finishing 2) I'm calling about... a) Asking to speak to someone b) Identifying the caller/person called c) Giving a reason for the call d) Saying the person is/isn't free e) Leaving a message f) Finishing 3) I'll give him/her the message. a) Asking to speak to someone b) Identifying the caller/person called c) Giving a reason for the call d) Saying the person is/isn't free e) Leaving a message f) Finishing 4) Could I have your name, please? a) Asking to speak to someone b) Identifying the caller/person called c) Giving a reason for the call d) Saying the person is/isn't free e) Leaving a message f) Finishing 5) I'm afraid he's out of the office. a) Asking to speak to someone b) Identifying the caller/person called c) Giving a reason for the call d) Saying the person is/isn't free e) Leaving a message f) Finishing 6) I'm phoning to... a) Asking to speak to someone b) Identifying the caller/person called c) Giving a reason for the call d) Saying the person is/isn't free e) Leaving a message f) Finishing 7) Could you ask him/her to call me back? a) Asking to speak to someone b) Identifying the caller/person called c) Giving a reason for the call d) Saying the person is/isn't free e) Leaving a message f) Finishing 8) Could I leave a message? a) Asking to speak to someone b) Identifying the caller/person called c) Giving a reason for the call d) Saying the person is/isn't free e) Leaving a message f) Finishing 9) Who's calling, please? a) Asking to speak to someone b) Identifying the caller/person called c) Giving a reason for the call d) Saying the person is/isn't free e) Leaving a message f) Finishing 10) I'm sorry, but I'm busy at the moment. a) Asking to speak to someone b) Identifying the caller/person called c) Giving a reason for the call d) Saying the person is/isn't free e) Leaving a message f) Finishing 11) Could I speak to ...? a) Asking to speak to someone b) Identifying the caller/person called c) Giving a reason for the call d) Saying the person is/isn't free e) Leaving a message f) Finishing 12) Speak to you later/tomorrow. a) Asking to speak to someone b) Identifying the caller/person called c) Giving a reason for the call d) Saying the person is/isn't free e) Leaving a message f) Finishing 13) Is Mr Jackson there, please? a) Asking to speak to someone b) Identifying the caller/person called c) Giving a reason for the call d) Saying the person is/isn't free e) Leaving a message f) Finishing 14) Can I take a message? a) Asking to speak to someone b) Identifying the caller/person called c) Giving a reason for the call d) Saying the person is/isn't free e) Leaving a message f) Finishing

Business Result_PI_U2.3 Business communication

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