Asking About The Problem: How can I help?, What can I do for you?, Can you give me more details?, What exactly is the problem?, Making The Complaint: I'm sorry, but I'm afraid..., (The machine) doesn't work., There's a problem with..., (It) still hasn't arrived., I'm not very happy (about it)., I'd like a refund/replacement., Sympathizing / Apologizing: I'm very sorry about that., I do apologize., I'm sorry to hear that., It's our/my fault. I'm sorry., I'm afraid we can't..., We're sorry for the inconvenience., Dealing With The Complaint: I'll look into it., I'll deal with it (right away)., I'll get back to you., Let me check., We'll send you..., We can offer you..., I'll wait to hear from you.,

Making and Dealing With Complaints

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