a) The ____ off at 8.30 a.m. b) She's well qualified, but I think it's unlikely she will get the ____. c) For every flight, the ____ forms a team with their ____ to provide our passengers with the best possible service. d) On every flight, KLM has one or two managers ____ who make sure everything runs smoothly and who supervise the ____ to give our passengers a pleasant flight.

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